Refund & Cancellation Policy

1. General Policy

We want you to be satisfied with our service. This policy outlines when refunds are available and how to request them.

2. Refund Eligibility

2.1 Eligible for Refund:

• ✓ Technical Issues: If our service fails to generate images due to technical problems on our end, and the issue persists for more than 48 hours
• ✓ Duplicate Charges: If you were charged multiple times for the same purchase
• ✓ Unauthorized Charges: If charges were made without your authorization (subject to verification)
• ✓ Service Unavailability: If the service is completely unavailable for more than 7 consecutive days

2.2 NOT Eligible for Refund:

• ✕ Credits that have already been used to generate images
• ✕ Dissatisfaction with generated image quality or results
• ✕ Change of mind after purchase
• ✕ Account termination due to Terms of Service violations
• ✕ Purchases made more than 30 days ago
• ✕ Credits purchased during promotional sales (unless technical issues)

3. Refund Request Process

To request a refund:

1. Email us at [email protected]
2. Include your account email and transaction ID
3. Provide a detailed explanation of the issue
4. Include screenshots or evidence if applicable

Response Time: We will review your request within 3-5 business days.

4. Refund Processing

• Approval Time: Refund decisions are made within 5 business days
• Processing Time: Approved refunds are processed within 7-10 business days
• Refund Method: Refunds are issued to the original payment method
• Partial Refunds: If some credits were used, only unused credits will be refunded (prorated)

5. Cancellation Policy

5.1 Account Cancellation

You may cancel your account at any time by:

• Visiting your account settings and selecting "Delete Account"
• Contacting support at [email protected]

Important: Upon cancellation, all unused credits will be forfeited and cannot be refunded.

5.2 Subscription Cancellation

(If applicable) Subscriptions can be cancelled anytime. You will retain access until the end of the current billing period. No refunds for partial periods.

6. Chargebacks

If you file a chargeback or payment dispute:

• Your account will be immediately suspended pending investigation
• Please contact us first to resolve issues before filing a chargeback
• Fraudulent chargebacks may result in permanent account termination
• We reserve the right to dispute illegitimate chargebacks

7. Special Circumstances

We may offer refunds or credits on a case-by-case basis for:

• Extended service outages affecting multiple users
• Significant bugs or errors that prevent service use
• Exceptional circumstances at our discretion

8. Contact Information

9. Policy Updates

We may update this policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance.